100 DAYS FREE RETURNS ON YOUR ONLINE ORDER
For in-store purchases, please check your receipt for return details.
IF YOUR PRODUCT IS FAULTY OR DAMAGED
We will happily provide you with a free return, replacement or refund if your product is faulty, incorrect, not as described or damaged. This doesn’t happen very often, but mistakes do happen. Please just contact us here and we’ll sort something out straight away. We’ll apologise profusely and advise you on how to send the item back to us; usually this will be by Australia Post REPLY PAID (at our expense).
IT'S OKAY TO CHANGE YOUR MIND TOO…
We understand that it is sometimes hard to make an online purchase without actually touching and seeing a product, so that's why we've got a 100 day 'no quibbles' money back guarantee policy. If for whatever reason you're not totally delighted with your product, please return it back to us and our eight legged friends will gladly provide you with a full refund.
If you purchased from one of our physical stores, please check your receipt for details on 'change of mind' returns.