SHIPPING & DELIVERY

COVID update:
Online orders and delivery service is currently impacted by AusPost shipping delays.

Dear Customers,
we are currently experiencing shipping delays due to extreme pressure of record-high volumes and Covid impact from our parcel delivery partners in VIC, ACT and NSW.
Unfortunately these affect both standard and express shipping methods which could take up to 3-5 days longer than expected.
We are truly sorry if this caused any inconvenience and we are taking extra measures to get the parcels delivered to you as soon as possible.

The Auspost updates highlight just how much the lockdowns and restrictions have impacted their delivery network.

STANDARD SHIPPING

FREE SHIPPING
ON ORDERS ABOVE $99
 
$8.99 FLAT RATE SHIPPING
ON ALL OTHER ORDERS UNDER $99

3-8 Business Days delivery to most areas.
Post Office collection if not home.
 

EXPRESS SHIPPING

$16.99 EXPRESS SHIPPING
ON YOUR ENTIRE ORDER

1-2 Business Days To Melbourne, Sydney, Brisbane, Adelaide, Canberra and Hobart Metro Areas.

2-3 Business Days For Areas outside AusPost Express Zone.

SAME DAY DELIVERY

$21.99 SAME DAY COURIER
WITHIN MELBOURNE METRO

Order before 12pm and receive your order by 6pm on the same business day. Available: Monday to Friday.
Melbourne Metro only.
 

CLICK & COLLECT

CLICK & COLLECT POINT
MELBOURNE

Don’t want to wait for shipping? Pick it up at our Melbourne Click & Collect Centre! Simply place your order online and select 'In-Store Pickup'. Once you get the confirmation, you can swing by to pick up your fabulous gifts!

NEW ZEALAND

$16.99 FLAT RATE SHIPPING
ON ENTIRE ORDER

INTERNATIONAL

$39.99 FLAT RATE SHIPPING
ON ENTIRE ORDER

TOP SHIPPING FAQs

• Free standard shipping on orders over $99.
• All orders are dispatched from our Melbourne warehouse.
• Orders placed before 2pm on a normal business day are dispatched the same day.
• Shipping times are based on the day of dispatch, not the purchase date.
If you place an order during the weekend, it will be dispatched on Monday.• For detailed delivery times please visit the AusPost website and enter our postcode of 3189 followed by your postcode.
• Yes, we deliver to PO Boxes & Parcel Lockers!
• International Shipping to New Zealand is flat rate $16.99 for the entire order.

What happens if the postie comes while I’m not home?
If no one is home when the postie comes to bring your goodies, the parcel will be taken to the Post Office for collection. We know this is a bit of a bummer when you’re excited for your new things, but it would be an even bigger bummer if the parcel got stolen. We don’t want that to happen to you! If you aren’t likely to be home, you might be able to use your work address instead.


FREE SHIPPING ON ORDERS OVER $99

Easy and convenient, enjoy free standard shipping within Australia on all orders over $99.

Please allow approximately 3-8 business days for delivery depending on where you are in Australia.

For Northern Territory and regional Western Australia customers, please allow up to 2 weeks for delivery.


$8.99 FLAT RATE SHIPPING ON YOUR ENTIRE ORDER

If your order is under $99, all you have to pay in shipping is a flat rate of $8.99 for your entire order.
 
Please allow approximately 3-8 business days for delivery depending on where you are in Australia.
 
For Northern Territory and regional Western Australia customers, please allow up to 2 weeks for delivery.

$16.99 EXPRESS SHIPPING

Want it quicker? Try our 1-3 Business Days Express Shipping option!

Order before 2pm AEST on a business day within the Metro areas of Melbourne, Sydney, Brisbane, Adelaide and Canberra to receive it the next 1-3 business days.
 
For the rest of Australia (excluding WA & NT) your order will arrive within 3 business days.
 
Western Australia and Northern Territory Customers:
Please allow additional time for delivery if you outside the Australia Post National Express Network.

For customers in Perth, the Australia Post Express Network only covers the postcodes 6000-6005 and 6800-6899. For more details, click here.

$21.99 SAME DAY DELIVERY WITHIN MELBOURNE

In the Melbourne Metro area? Need your order today? Place an order before 12pm on any business day and you'll receive it on the very same day with our Same Day Delivery service!

Orders placed outside business hours or on weekends will be shipped out on the next business day.

This speedy service is available to any delivery address within the Melbourne Metro area, which is within the boundaries of the M80 Ring Road and M3. Simply select "Same Day Delivery" at checkout.
 

FREE IN-STORE CLICK & COLLECT

To arrange pick up or make alternate arrangements, please call our friendly team on (03) 8684 9079.

Select the Click & Collect option at checkout to collect your purchase from our Pick Up Point located at
244 Wickham Rd, Moorabbin, Victoria.
Opening Hours:
Monday - Friday : 9:00 am - 6:00 pm

Please give us about 2 business hours to locate your purchase in our Aladdin's Cave of a warehouse and have it ready for you to collect. You can find out more here.

$39.99 FLAT RATE SHIPPING FOR INTERNATIONAL ORDERS

That's right - no matter how many amazing gifts and gadgets you purchase from Yellow Octopus, International Shipping will always be $39.99!

Please allow approximately 14-21 days for delivery depending on where you are in world.
 
Please note: due to licensing and import resitrictions, some items are not able to be shipped internationally. Sorry!

Please be aware that when your order arrives in its destination country there may be customs and/or import charges payable to your local government authotity. Unfortunately, we don't have any control over these charges as they vary from country to country and we cannot be held responsible for any local charges on your order.

If you'd like to know whether you'll incur import charges, please contact the relevant Customs Office in your country for further information.

$16.99 FLAT RATE SHIPPING FOR NEW ZEALAND ORDERS

That's right - no matter how many amazing gifts and gadgets you purchase from Yellow Octopus, shipping to New Zealand will always be $16.99!

Please allow approximately 7-10 business days for delivery depending on where you are in NZ.

Please note: due to import restrictions, some items are not able to be shipped internationally. Sorry!

Please be aware that for orders over the value of NZD $400 (correct as of April 2019), there may be NZ customs and/or import fees payable.

Unfortunately, we don't have any control over these charges and must be paid to the NZ Customs Service. If you'd like to know whether you'll incur charges, and if so how much they'll be, please contact NZ Customs or visit their website here for further information.

100 DAY MONEYBACK GUARANTEE

It's okay to change your mind. We understand that it is sometimes hard to make a purchase without actually touching and seeing a product, so that's why we've got a 100 day 'no quibbles' money back guarantee policy.
(Exclusions apply)
 
If for whatever reason you're not totally delighted with your product, please return it back to us and our eight legged friends will gladly provide you with a full refund.

NEED ASSISTANCE? WE ARE HERE

We love to hear from you! We want to answer your questions,
give you advice and hear exactly what you thought of your experience with us!

Email:
Our email form here

Call:
(03) 8684 9079

International callers:
(+61) 3 8684 9079

When?
Monday to Friday
9am - 6pm AEST.

We are based in Melbourne and are closed on Victorian public holidays.