Shipping & Delivery
TOP SHIPPING FAQs
• Free standard shipping on orders over $99.
• All orders are dispatched from our Melbourne warehouse.
• Orders placed before 2pm on a normal business day are dispatched the same day.
• Shipping times are based on the day of dispatch, not the purchase date. If you place an order during the weekend, it will be dispatched on Monday.
• For detailed delivery times please visit the AusPost website and enter our postcode of 3189 followed by your postcode.
• Yes, we deliver to PO Boxes & Parcel Lockers!
• International Shipping to New Zealand is flat rate $19.99 for the entire order.
FREE SHIPPING ON ORDERS OVER $99
Easy and convenient, enjoy free standard shipping on all orders over $99.
$7.99 FLAT RATE SHIPPING ON YOUR ENTIRE ORDER
No matter how large or small your order, $7.99 is all you pay for shipping. You even get this free when you purchase above $99!
Please allow approximately 3-8 business days for delivery depending on where you are in Australia.
For Northern Territory and non-Metro Western Australia customers, please allow up to 2 weeks for delivery.
Want it quicker? Try our Next Day Express Shipping option, or if you are really desperate our Want It Now service.
$16.99 EXPRESS SHIPPING
Order before 2pm AEST on a business day within the Metro areas of Melbourne, Sydney, Brisbane, Adelaide and Canberra to receive it the next business day.
For the rest of Australia (excluding WA & NT) your order will arrive within 2 business days.
Western Australia and Northern Territory Customers:
Please allow additional days for delivery if you outside the Australia Post National Express Network.
For customers in Perth, the Australia Post Express Network only covers the postcodes 6000-6005 and 6800-6899. For more details, click here.
$21.99 SAME DAY DELIVERY WITHIN MELBOURNE
In the Melbourne Metro area? Need your order today? Place an order before 2pm on any business day and you'll recieve it on the very same day with our Want It Now service!
This speedy service is available to any delivery address within the Melbourne Metro area, which is within the boundaries of the M80 Ring Road and M3. Simply select "Same Day Delivery" at checkout.
This service covers the Melbourne Metro area within the M80 Ring Road and M3
FREE IN-STORE CLICK & COLLECT
Select the Click & Collect option at checkout to collect your purchase from our retail store located at 244 Wickham Rd, Moorabbin, Victoria.
If placing your order between the hours of 9:00am and 3:00pm on a weekday, please give us two hours to pick and pack all your purchase from our Aladdin's Cave (warehouse) and have it ready for you to collect.
If you place your order after 3:00pm on a weekday, on a weekend or public holiday, we'll have it ready for collection from 11:00am on the next business day.
$39.99 FLAT RATE SHIPPING FOR INTERNATIONAL ORDERS
($19.99 FLAT RATE SHIPPING TO NEW ZEALAND)
International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. We cannot be held responsible for any local charges on your order. Customs policies vary widely from country to country, so please contact your local customs office for further information.
100 DAY MONEYBACK GUARANTEE
It's okay to change your mind. We understand that it is sometimes hard to make a purchase without actually touching and seeing a product, so that's why we've got a 100 day 'no quibbles' money back guarantee policy.
If for whatever reason you're not totally delighted with your product, please return it back to us and our eight legged friends will gladly provide you with a full refund.
NEED ASSISTANCE? WE ARE HERE
We love to hear from you! We want to answer your questions,
give you advice and hear exactly what you thought of your experience with us!
Email: Our email form here
Call: (03) 8684 9079
International callers: (+61) 3 8684 9079
When?
Monday to Friday 9am - 6pm AEST.
We are based in Melbourne and are closed on Victorian public holidays.